MGT 4314 - Quality Management

Credits: 3 Class: 3 Lab: 0
Prerequisite(s): BA 3300, MGT 3301, and a grade of C or better in STAT 3309.
A comprehensive study of management and technical issues in quality management. Topics include quality management philosophies, TQM, customer satisfaction, continuous improvement, organization and implementation of quality, quality assurance, and statistical process control.